Refund and Returns Policy

Krewe of Cleopatra, Inc. is a Louisiana non-profit Mardi Gras organization. Because our throws, packages, merchandise, memberships, and events are prepared and committed for a specific parade and membership year, most purchases are final. This policy summarizes how refunds and store credit work. For the full terms, please see our Terms and Conditions.

Throws and Merchandise

All sales of throws and merchandise are final. Throws and merchandise are non-refundable and non-transferable, and cannot be moved to another member or to a substitute rider. If you do not ride, your only remedy is store credit, which may be applied toward any Krewe of Cleopatra payment on our webstore. Store credit has no cash value, is issued to and usable only by the member to whom it was granted, and may not be redeemed for cash.

Membership Dues

Membership dues and any deposit paid toward dues are non-refundable.

Event Tickets

Rendezvous (Coronation Ball) tickets may be refunded only by request and only if approved by the Krewe, up to the cutoff date published on our Rendezvous ticket-refund page. A refund covers the value of the ticket only and does not include processing fees or taxes. All other tickets, including after-party tickets, are non-refundable. Tickets are non-transferable and may not be resold.

Raffle and Court Capsule Entries

Raffle entries and court capsule (Queen and Jewel drawing) entries are non-refundable.

Payment Plans and Layaway

Deposits on payment-plan and layaway items are non-refundable. If the balance is not paid in full by the published deadline, the deposit and the item are forfeited.

Questions

If you have questions about a purchase, please contact us at [email protected] before you buy. Krewe of Cleopatra, Inc., 707 Silverthorne Lane, Covington, LA 70433.

Effective date: August 6, 2026